Help center

Frequently asked questions

Here are some answers to popular questions about our brand and products. Have other questions not listed? Contact us here

Products & Sizing

  • We don’t cut corners when it comes to fabric. All our tees are made with 32s Double Ply Combed 100% Cotton — a premium weave that feels smooth, solid, and built to last. Most of our garments run a little heavier than your average tee, giving you that luxury streetwear vibe without being stiff or bulky. And the best part? They keep their shape and quality even after countless washes.

  • Every product page has a size chart so you can lock in the perfect fit. Plus, we list the height and size of the model in the photos to give you a real-life reference.

  • Most of our pieces are unisex with a relaxed fit. Check product descriptions for sizing notes if you’re unsure.

  • Our streetwear usually runs relaxed or oversized, but sizing varies per piece. Check the size chart for exact measurements.

Shipping & Delivery

  • Yes, we ship worldwide. Shipping costs and delivery times vary depending on your location. Customs fees are covered by he customer.

  • We usually process orders in 1–3 business days. After that, delivery is typically 3–7 business days, depending on where you’re located.

  • Shipping fees are calculated at checkout based on your location and order size. Nothing hidden, you’ll see it upfront.

  • Yep, if your order is over €100, we’ll cover shipping. Check out our shipping page for the full details.

Returns & Exchanges

  • You can return unworn and unwashed items within 5 days of delivery for a refund or exchange. We offer returns if an item is damaged or we sent the wrong product. If you’re returning for a size change, shipping costs won't be covered.

  • Shoot an email to orders@thelighthouseintl.com with your order number in the subject and the reason for your return. We’ll send you a shipping label, and you’ll be able to send the item back hassle-free.

Orders & Support

  • If your order hasn’t shipped yet, send us a message ASAP and we’ll try to sort it. Once it’s on the way, we can’t make changes.

  • You can reach us at orders@thelighthouseintl.com. We usually reply within 24-48 hours.

Brand & Community

  • Absolutely! We team up with tattoo artists, designers, and creatives to bring unique vibes to every collection.

  • We love connecting with creatives. Hit us up through our contact page or DM us with your work.

  • Subscribe to ournewsletterand follow us onInstagram, TikTok and YouTube. We drop previews and early access there first.

Availability & Sales

  • We’ve got a mix: some core pieces will be around for a long time, some items are available only for a specific year, and others are limited runs. Once they’re gone, they might not come back.

  • We’re working to bring our collections to local stores in our area, and later on we plan to open our own stores. For now, you can always grab everything online.

  • Not yet, but we’re working on it. Gift cards will be available soon so you can hook up your friends with their own Lighthouse picks.